Refund policy

 Return Policy:

We want our customers to be satisfied with their purchase from us and 99.9% of the time, this has been the case. But, if for any reason you are not satisfied with your product, you may return the item for a refund on the purchase price excluding the shipping charge. Please email customerservice@ellishomeandgarden.com before sending your return to notify us.

Requirements

• December 8, 2023 is the last day to return Christmas merchandise.
• We must be notified prior to returning the item.
• Items discounted greater than 50% off/Final Clearance/Special Promo items are not returnable
• Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
• Item must be in same condition that it was received in i.e. all tags and packing materials intact.
• A copy of our invoice must be enclosed
• Shipping fees for returned items are the expense of the buyer and will not be refunded.
• Refund will be made back to the original credit/debit card
• Returns should be mailed to: Ellis Home & Garden, ATTN: Online Returns, 1415 Wimbledon Blvd. Alexandria, LA 71301
• Online returns cannot be made inside one of our retail stores. We apologize for any inconvenience.